We are a made-on-order brand to reduce wastage, We process your order only after an order is confirmed online. International orders are usually dispatched within 20-23 business days and domestic orders within 7 to 8 business days. You will get a notification by Email/SMS of your current status after placing the order.
Please understand that the colors you see on your screen might not be exactly like the colors of the actual product because every screen is calibrated differently by brands and Screen calibration affects how colors are shown on screens.
Returns:
We will not accept your return request unless the product is defective or damaged.
We request our customers to record an unboxing video, which will help in the case where a defective or damaged has been delivered, If the customer provides a video we can fast forward the process of return or exchange and make the shopping experience more seamless.
We can confirm this by watching your unboxing video.
We have made all these products with much hard work and love. It takes time and effort to get the product to you.
Refund:-
The order placed can be canceled within 24 hours.
We will return the full amount to the customer through bank transfer after deducting our operating fees of INR 150.
The process of refunding the amount can take up to 7 business days.
Once the order is shipped by us, it cannot be cancelled.
Exchanges:
No Exchange on international orders.
All products can be exchanged.
The customer has to request a replacement of the product within 4 to 7 days of receiving it. The product will not be able to be exchanged after the specified time limit has passed.
In case you want to exchange a product, then you have to bear the shipping charges of sending the package to the company’s warehouse location mentioned below, and the charges for sending the product back to you will be paid by the company
There will be no exchange or return on SALE Items unless the item is defective.
Add defective policy
Craftbyasha
R 57, First Floor
Shriniwaspuri,PVT Colony
New Delhi-110065
Contact N0 9811652649
Email:- craftbyashaofficial@gmaoil.com
Cancellation:
The order placed can be cancelled within 24 hours.
We will return the full amount to the customer through bank transfer after deducting our operating fees of INR 150.
The process of refunding the amount can take up to 7 business days.
Once the order is shipped by us, it cannot be cancelled.